Return Policy

At Raz Palli, we want you to be happy with every purchase. We carefully check our fashion, handicraft, and Nokshi Katha products before shipping. However, if you receive a product that has a problem, we are here to help.

1. Eligible Returns

A product may be eligible for return if:

• You received the wrong product, size, color, or design.

• The product is damaged, defective, or has a manufacturing fault when received.

• The product is significantly different from the description or photos provided on our website.

• The product was damaged during delivery.

2. Return Time Limit

Please contact Raz Palli within 48 hours of receiving your order if you want to request a return.

For return approval, you may be required to provide:

• Your order number

• Clear photos/videos of the product

• Photos of the packaging and shipping label

• A brief description of the problem

Requests submitted after the specified period may not be accepted.

3. Product Condition

To qualify for a return, the product should:

• Be unused and unworn.

• Be in its original condition.

• Have the original tags, labels, packaging, and accessories, where applicable.

• Not have any stains, damage, perfume/smell, washing, alteration, or signs of use.

For hygiene reasons, certain personal-use products may not be eligible for return.

4. Handicraft & Nokshi Katha Products

Many Nokshi Katha and handicraft products are handmade, so slight variations in stitching, color, texture, embroidery, or pattern may naturally occur. These unique characteristics are not considered defects.

Custom-made, personalized, or specially prepared products may not be eligible for return unless they arrive damaged or defective.

5. Non-Returnable Items

The following items may not be eligible for return:

• Used, washed, worn, or altered products

• Customized or personalized products

• Products damaged due to improper use or care

• Products without original tags or packaging

• Items returned after the applicable return period

• Products with stains, odors, or other signs of use

• Clearance or final-sale items, where specifically stated

6. Return Shipping

If the return is due to an error on our part, such as receiving a wrong, damaged, or defective product, Raz Palli may arrange or cover the return delivery cost, subject to verification.

For other approved returns, return delivery charges may be the customer's responsibility.

7. Refunds & Exchanges

After receiving and inspecting the returned product, we will notify you whether your return has been approved.

Depending on the situation, we may offer:

• Product exchange

• Store credit

• Refund, where applicable

Approved refunds will be processed using the applicable payment method or another agreed method. The time required for the refund to reach your account may depend on the payment provider or financial institution.

8. How to Request a Return

To request a return, please contact Raz Palli Customer Support with your order number and details of the issue.

Please do not send a product back without receiving return instructions from us first.

9. Important Note

Raz Palli reserves the right to inspect returned products and determine whether they meet the return conditions described in this policy.

We may update this Return Policy from time to time to improve our services and customer experience. The latest version published on our website will apply to future orders.

Thank you for shopping with Raz Palli and supporting Bangladeshi fashion, handicrafts, and traditional Nokshi Katha craftsmanship.